We’re all being disrupted right now because of the pandemic. But I think it’s fair to say that higher education has been forced to change more than anyone else. Many of these changes have been fiercely debated for years. And then suddenly, boom. It’s done and they’ve had to adapt. But what's next?

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The coronavirus understandably caught the events industry flat-footed last spring. Who can predict a once-in-a-century disease? But nearly a year into the pandemic, there’s been time to experiment, learn, adapt and develop better strategies going into 2021.

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Intensifying competition from banks could persuade large credit unions — particularly those with more than $1 billion of assets — to join forces in 2021.

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In the midst of a pandemic, many Americans remain leery about dining at restaurants. Get insights on consumers' comfort levels for eating out at restaurants.

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What does the future hold for the shopping mall?

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The answer so far appears to be no. But some online education tools are likely to stick around.

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From technical knowledge to crisis communications plans to a healthy dose of empathy, event professionals discuss the skills and traits most crucial for the industry's new normal.

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