Intensifying competition from banks could persuade large credit unions — particularly those with more than $1 billion of assets — to join forces in 2021.
The coronavirus has sharply altered consumer banking habits forcing financial institutions to rethink the future of the in-person channel.
10 ways to generate more inbound leads to grow your business – Zoho Blog
The coronavirus pandemic has profoundly changed our way of life and some aspects aren’t going to go away any time soon. Social distancing, for instance, could be in place until scientists find a vaccine. Social distancing will have serious effects on the banking industry. How will the needs of customers and staff to be safe […]
The coronavirus pandemic has disrupted how people bank, how payments are made and the importance of community commitment.
In recent years decision makers in both the public and private sectors have made an astounding number of poor calls. For example, the decisions to invade Iraq, not to comply with global warming treaties, to ignore Darfur, are all likely to be recorded as injudicious in history books. And how about the decisions to invest […]
The pandemic will accelerate branch trends, from mergers to technology applications to right-sizing. Between limited staff resources and a short time-line, FI’s consulting partners will become the front line of successful change.
As the winter reluctantly releases its hold on most of the US, the sales season is off to a fast and full start. From the giant CES to smaller regional shows and local sponsorship events, to new outlet builds, our clients are definitely committed to business development activities. Already we are hearing some trends: more […]
Customer experience will be one of the most powerful differentiators for banks moving forward. In 2020, signs suggest that banks will be pushing for a more personalized experience, increasing the number of bank-consumer interactions that feel like one-on-one encounters. That includes an expanded array of “moments of truth”—brief but important moments of connection to help customers manage their financial journey. In some cases, this will mean bringing humans back into processes that have been automated in the past, to make sure customers still get the human touch where it matters. Above all, the future of banking will be about building consumer trust and sustaining a brand image that reinforces that trust.