As banking technology changes and you look to attract a new generation of customers, financial institutions risk alienating existing customers. This article from The Financial Brand discusses generational differences and suggestions for meeting the needs of current and future customers. It’s important to recognize that “technology” does not only mean digital banking platforms, but also means in-branch services and […]

The financial industry now realizes that the “Bank of the Future” is the building challenge of now and tomorrow. We have learned that flex space in branch design is key. By thinking first about human interactive zones and then focusing secondarily on tactical technology solutions, branch spaces can remain flexible and relevant through multiple iterative […]

In this data-loaded article, one thing jumps out – customers are both willing to pay for, and expect, your institution to deliver personalized advice and product recommendations. And though the branch count may diminish by 20%, the remaining locations will be ever more important in delivering the experience required to prevent customer migration to Fintech […]