The coronavirus has sharply altered consumer banking habits forcing financial institutions to rethink the future of the in-person channel.
10 ways to generate more inbound leads to grow your business – Zoho Blog
The coronavirus pandemic has profoundly changed our way of life and some aspects aren’t going to go away any time soon. Social distancing, for instance, could be in place until scientists find a vaccine. Social distancing will have serious effects on the banking industry. How will the needs of customers and staff to be safe […]
The coronavirus pandemic has disrupted how people bank, how payments are made and the importance of community commitment.
In recent years decision makers in both the public and private sectors have made an astounding number of poor calls. For example, the decisions to invade Iraq, not to comply with global warming treaties, to ignore Darfur, are all likely to be recorded as injudicious in history books. And how about the decisions to invest […]
The pandemic will accelerate branch trends, from mergers to technology applications to right-sizing. Between limited staff resources and a short time-line, FI’s consulting partners will become the front line of successful change.
As the winter reluctantly releases its hold on most of the US, the sales season is off to a fast and full start. From the giant CES to smaller regional shows and local sponsorship events, to new outlet builds, our clients are definitely committed to business development activities. Already we are hearing some trends: more […]
Customer experience will be one of the most powerful differentiators for banks moving forward. In 2020, signs suggest that banks will be pushing for a more personalized experience, increasing the number of bank-consumer interactions that feel like one-on-one encounters. That includes an expanded array of “moments of truth”—brief but important moments of connection to help customers manage their financial journey. In some cases, this will mean bringing humans back into processes that have been automated in the past, to make sure customers still get the human touch where it matters. Above all, the future of banking will be about building consumer trust and sustaining a brand image that reinforces that trust.
alked with more than a few leaders who feel like trade shows are a catch-22. Attending and exhibiting is expensive, and the ROI doesn’t always seem to balance that. At the same time, the FOMO is real. Being absent from a big industry show seems like a risk that’s not worth taking.
How do you escape this catch-22? You need a strategy. Specifically, you need a strategy to make the trade show pay off. It’s easier said than done.
I’ve thought a lot about trade show strategy, and from my perspective, it comes down to how well you execute your booth design. That’s because you could have the best PR team in the world hyping up your booth and driving foot traffic toward it, but your PR team can’t help you if people aren’t drawn to what they see when they get there. Your product is crucial, of course—however, as Peter Thiel observes, the idea that “a great product will sell itself” is a harmful myth. You have a great product, but you need great packaging and presentation, too.
That’s where your booth comes into play—and becomes the star. Your booth is an opportunity to create an immersive 3D experience of your brand. Product demos are wonderful, but it’s even better when people can experience your product surrounded by your brand’s story, vision, and style, while at the same time, engaging with your salespeople.
A really excellent booth makes your brand into a place where people want to spend their time. This amplifies any positive emotions they’re feeling, so they associate those strong, positive feelings with your product.
The only way to accomplish this reliably is to go big.
By “go big,” I mean to make use of exhibits that are 30×30, 40×40 or larger. Assets should be coordinated, so they play off each other and saturate the visitor’s field of view with a stunning, creative concept. This is how you engage customers effectively. It’s also how you can entice the fly-by journalists looking for eye candy to post on their distribution channels (I call that “free promotion”).
Okay, you might be thinking, but what if I don’t have the resources to reserve a big booth?
In my experience, it’s a fatal mistake to outfit a small booth with small assets. Big imagery takes up more space in front of people’s eyes, and it makes your booth harder to forget. So, I argue that for smaller booths, going big is even more important. That’s how you can position yourself to deliver an immersive experience at a trade show.