Now More Than Ever: Getting Branch Transformation Right
- Jeff Baker
- Curated Content, Legacy
- July 24, 2019
An effective branch transformation needs to be more than just cosmetic and should help achieve the bank’s performance objectives while providing a frictionless customer experience and increased employee productivity. Focusing on the distribution model, analyzing branch behavior, managing wait times, and reevaluating success metrics are but a few things that go into getting branch transformation right.