We looked at 10 industries to find out how CX is evolving. What we found: More technology, more speed and higher expectations will force companies to evolve or be left behind.
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How is the Customer Experience evolving? Does it mean offering more options? Quicker delivery? Faster checkout? All of the above? For retail, it means a solution-oriented environment rather than a sales environment, one where the retailer looks at what individuals need and how the company can help them buy. Read more about how AR, VR and AI are helping shape the CX of tomorrow.
Category: Curated Content, Financial Services, Legacy, Retail