RH doubles down on experiential brick-and-mortar retail—and hospitality

By Image 4, posted on November 19, 2018

Not every retailer includes a quote from a Robert Frost poem in its quarterly financials. But RH (formerly Restoration Hardware) is not your average retailer.

Image 4's Insight

“While most in our industry are closing or downsizing stores, we remain committed to our quest of revolutionizing physical retailing,” Gary Friedman, CEO, of RH. The company is sparing no expense to build signature stores that now include hospitality elements such as a coffee bar and a sophisticated restaurant, and plans to enter the hotel market next year to bring the full RH experience to customers, one that simply cannot be replicated online.

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