Branch transformation is one of the most challenging projects for a bank, involving premises, processes, people and technologies.
Image 4's InsightRead Original ArticleAn effective branch transformation needs to be more than just cosmetic and should help achieve the bank's performance objectives while providing a frictionless customer experience and increased employee productivity. Focusing on the distribution model, analyzing branch behavior, managing wait times, and reevaluating success metrics are but a few things that go into getting branch transformation right.
Category: Curated Content