Branch transformation is one of the most challenging projects for a bank, involving premises, processes, people and technologies.

Image 4's Insight

An effective branch transformation needs to be more than just cosmetic and should help achieve the bank's performance objectives while providing a frictionless customer experience and increased employee productivity. Focusing on the distribution model, analyzing branch behavior, managing wait times, and reevaluating success metrics are but a few things that go into getting branch transformation right.