Now More Than Ever: Getting Branch Transformation Right

By Jeff Baker, posted on July 24, 2019

Branch transformation is one of the most challenging projects for a bank, involving premises, processes, people and technologies.


Image 4's Insight

An effective branch transformation needs to be more than just cosmetic and should help achieve the bank's performance objectives while providing a frictionless customer experience and increased employee productivity. Focusing on the distribution model, analyzing branch behavior, managing wait times, and reevaluating success metrics are but a few things that go into getting branch transformation right.

Read Original Article
Category: ,