New Study Proves Digital Banking Channels Aren’t Killing Branches

By Image 4, posted on August 7, 2018

Many banks and credit unions incorrectly assume that consumers want to do all their banking digitally — that they would never visit branches again if only the experience in online and mobile channels was better. But new research proves that’s not true.

Image 4's Insight

With adoption rates for digital banking solutions skyrocketing, one question continues to vex bankers worldwide: Why do people still use branches?

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