Customer Experience Has Massive Impact on Banking Providers’ Bottom Line

By Image 4, posted on January 2, 2019

Research reveals that customer experience leaders who match their experience with their brand promise realize huge benefits.

Image 4's Insight
In a study from Kantar, it was found that financial institutions that lead in customer experience (CX) have a higher recommendation rate, a higher share of deposits, and a greater likelihood that customers will increase their portfolio of new products and services from their bank. Read more to learn the five key takeaways to an improved experience in banking.
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