Future Branches Austin 2019

By Tina Rutherford, posted on October 8, 2019

The Branch. Reimagined.

Future Branches is coming to Austin, November 18-20, 2019!

Digital banking has pushed the branch to a fundamental inflection point. Financial institutions must rethink, reimagine, & retool branches if they are to succeed.

Future Branches Austin 2019 explores how leading financial institutions are revamping branch technology, re-tooling front line associates, and creating the in-branch customer experience of the future.

Future Branches brings together over 50 bank-side presenters with a carefully curated group of industry suppliers, delivering premium content over three information-packed days.

Image 4 CEO Jeff Baker Chairs Day Two of the event, focused on “Reading Your Customer’s Mind: Balancing High Tech and High Touch“. Jeff will deliver the Chairperson’s address on Tuesday, November 19 at 8:40am.

“Financial Marketing is evolving rapidly and our firm’s exposure to best practices at the Future Branches Conference supports our growth as well as that of our clients."

– Liz Hummel, Image 4 Vice President of Operations and President of the New England Financial Marketing Association 

How Will Customers Experience Your Brand Tomorrow?

Jeff Baker, CEO Image 4, Chair, Future Branches

Financial Institutions are transforming their branches from transactional spaces to comfortable, supportive, client-focused spaces which help Professional Bankers learn about and design solutions for the financial aspirations of their customers.

It’s About the Experience® Image 4 partners with banks and credit unions to discover, communicate and execute their brand throughout their branch channel. Together with your team, Image 4 creates integrated, cross-channel experiences that attract, inform and support your loyal brand advocates.

Image 4 is proud to be a major co-sponsor of the Future Branches Austin Conference, the premiere annual forum where branch and retail banking innovators share and learn together rethinking, reimagining and retooling the branch environment and branch purpose to meet the needs of tomorrow’s customer and member.



Image 4 at Future Branches 2018

Download the FutureBranches 2018 Keynote presentation by Jeff Baker on “Friction as a Design Element“.

To learn more about how Image 4 approaches Customer Experience Design, contact Jeff Baker at j.baker@image4.com.

Image 4 is recognized in the industry as an innovative thought-leader and award-winning experience design firm. Image 4 Vice President of Operations Liz Hummel has served on the Board of Directors of the New England Financial Marketing Association since 2016 and currently serves as its President. Jeff Baker, CEO and Creative Director has spoken on customer engagement in the physical space for over a decade. He currently teaches experience and exhibit design at the Rhode Island School of Design.


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