Create a Seamless Banking Experience, On-Line or In-Person
Differentiate your Institution. Brand with Authenticity. Engage with Integrity.
Financial Retail for Tomorrow. In-branch transactions are moving to technology platforms. Now, your branch is part of your customer’s Low Friction, High Value decision. Reveal and deliver your Brand to your members and customers in a seamless, cross-channel experience that creates Brand Advocates.
Image 4 can help you:
- Distill and present your authentic brand. Authentic Brands enjoy competitive advantage through the passionate support and advocacy of their customers, employees, board members and communities. Working closely with your team, Image 4 strategists and designers discover and develop your Brand essence into cultural and visual guidelines to present your Brand with authenticity.
- Integrate digital and real-world platforms. Consumers gravitate to “low-friction” interactions for transactions, while seeking rich involvement for problem solving. The bank and credit union of the future will deliver omni-channel integrated interactions where the Brand, experience design and quality of interaction create passionate members and customer advocates.
- Transform Brands and branches. Communicate your brand powerfully, connect with customers completely. Deliver high-value services easily, seamlessly – using technology or the human touch wherever it works best. Image 4 integrates Brand into branch design to facilitate the delivery of products and services face-to-face in a branch designed to enhance and expand the consumer relationship.
- Refresh and revive the Branch Channel. Network adjustment, “right-sizing” and mergers are all part of the branch channel dynamic. As customer and member behavior calls for adjusting your network, Image 4 offers services to optimize market presence, enhance staff utilization and deliver high-value service through your evolving branch channel.
Kicking off a new initiative?
- Start by checking out the health of your Brand. Take our Aligned Brand Self Test to see if you can authentically and consistently communicate your Brand message.
- Get the creative juices flowing by downloading our Branch Environments design book.
- Learn about best practices in and out of the Financial vertical with our “Just Better" white paper describing South Shore Bank’s first technology Branch.
The Image 4 Advantage
Image 4 supports a your team to design, create and implement the spaces that define your Brand and visitor experience. Planning a project? We integrate smoothly with:
C-level Teams who wish to learn to apply larger retail trends and solutions to Financial Industry problems.
V.Ps of Retail and Consumer Relations who need to enhance and optimize the in branch experience or integrate new technology.
Marketing Teams who need to align architect- or facilities-team based initiatives with their plans to rebrand , redesign or localize a message.
HR Teams who want to design spaces that recognize employees and celebrate culture.